EBI Publications

 Policymakers will have to develop legislation that facilitates and supports digital banking and promotes financial inclusion for all.  Banks will have to improve their business models, strengthen customer trust, build customer capabilities to use financial services, and extensively develop their digital products and services.  Effective Complaints procedures: The establishment of effective complaints handling procedures is another step to increase confidence in the financial services sector.  Defining, producing and analyzing indicators on financial inclusion, with the aim of assessing the evolution of efforts deployed towards financial inclusion promotion. Conclusion:  All national Efforts for Financial Inclusion should be coordinated in an effective manner through the Development of a National Financial Inclusion Strategy.